Adaptive Star Mobility, Inc. stands behind the quality of our mobility systems. Returns or exchanges may be initiated within 30 days of delivery, provided the equipment remains in brand-new, re-saleable condition.
All returns must be authorized before being shipped back to Adaptive Star Mobility.
Sanitary Restrictions
For the health, safety, and welfare of others, we cannot accept returns or exchanges on seat pads, headrests, or positioning body aids if they have been opened, unsealed, or unpackaged. This policy is strictly enforced for sanitary reasons.
Return Authorization Required
To request a return or exchange, please contact us within 30 days of receiving your order by emailing support@adaptivestar.com.
If you call our office regarding a return request, you will be directed to submit your request by email to support@adaptivestar.com so we can properly document and process your Return Authorization (RA) request.
You must obtain a Return Authorization (RA) Number before returning any item. Returns received without an RA number may be refused.
The Return Authorization (RA) Number must be written clearly and visibly on the outside of the return package.
Return Packaging
Please retain your original shipping carton and packaging materials. Carefully repack all items in their original packaging, using any plastic, foam, or protective materials provided to prevent damage during transit.
The package must be securely sealed before shipping.
Fees & Shipping Responsibilities
All approved returns are subject to a 12%–30% restocking or exchange fee.
The returning party is responsible for all return shipping costs.
We strongly recommend using a carrier that provides tracking and insurance, as Adaptive Star Mobility is not responsible for merchandise lost or damaged during return transit.
Original shipping charges, including expedited shipping, specialized delivery, international shipping, customs, duties, and taxes, are non-refundable.
Adaptive Star Mobility will cover standard return shipping costs only if the return is the direct result of a confirmed manufacturing or fulfillment error.
Damaged or Refused Returns
The returning party is responsible for any damage caused by improper or insufficient packaging during return shipment.
Dealers and purchasers are responsible for all round-trip shipping charges on shipments that are refused without verified fault on the part of Adaptive Star Mobility.
Liability
Adaptive Star Mobility, Inc. is not responsible for incidental, special, punitive, consequential, or commercial damages resulting from defective products, delivery delays, fulfillment errors, or misuse of our products.
Our maximum liability is limited to the replacement cost of the purchased item.
Refund Processing
Approved refunds and credits will be processed within 10 business days after the returned merchandise has been received, inspected, and verified to be in new, re-saleable condition.
Adaptive Star Mobility, Inc.
Email:support@adaptivestar.com
Thank you for partnering with us to help keep our return process efficient and consistent.
