Thank you for purchasing an Adaptive Star® Indoor/Outdoor Mobility Push Chair. We are committed to building durable, high-quality mobility equipment and stand behind our products with the following limited warranty.
Warranty Coverage
Frame Workmanship
2-Year Limited Warranty covering defects in structural frame workmanship, including frame weld failures or frame bending under normal intended use.
Parts & Soft Goods
1-Year Limited Warranty covering manufacturing defects in structural parts, components, and upholstered soft goods.
Warranty Exclusions
The following are not covered under warranty:
Normal wear and tear, including foam hand grips, inner tubes, tires, and brake pads.
Damage caused by misuse, abuse, negligence, accidents, or unintended use (including impacts, falls, or the chair rolling down stairs or hills).
Rust or corrosion caused by environmental exposure or lack of maintenance.
Products showing evidence of severe neglect, unauthorized modifications, or abuse.
Equipment used as rental units.
How to Submit a Warranty Claim
To begin a warranty claim, please email support@adaptivestar.com with the following information:
Clear photos of the complete chair (front, back, left side, and right side).
Close-up photos of the part requiring evaluation.
A brief description of the issue.
Your original Purchase Order (PO) number, dealer invoice, or proof of purchase.
Your name, organization (if applicable), phone number, and return shipping address.
Providing complete information helps us process your warranty claim as quickly as possible.
Repairs & Shipping
Many warranty issues can be resolved by shipping replacement components directly to you.
If additional evaluation is required, your chair may need to be returned to our service facility for inspection.
Before returning any chair or component, you must obtain a Customer Service Repair (CSR) Number by contacting support@adaptivestar.com.
If you purchased your chair through an authorized dealer, your warranty request must first be processed through that dealer.
Packages received without a valid CSR Number clearly marked on the outside of the box will be refused.
The dealer or customer is responsible for shipping the chair to Adaptive Star for warranty evaluation. International and Canadian shipments are also responsible for any applicable customs duties, brokerage fees, and taxes.
Once the warranty claim has been approved, Adaptive Star will repair or replace the covered item at our discretion and return it via standard UPS Ground shipping.
Typical repair and evaluation time is 10–15 business days after the chair is received at our facility. Turnaround times may vary depending on the repair required, and we will provide updates throughout the process.
Warranty Limitations
All implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty.
Adaptive Star Mobility, Inc. is not responsible for incidental, special, punitive, or consequential damages, including loss of use or commercial losses. Our maximum liability is limited to the replacement cost of the purchased item.
Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. These limitations may not apply to you. This warranty provides specific legal rights, and you may have additional rights that vary by state.
Adaptive Star Mobility, Inc.
Warranty Support: support@adaptivestar.com
Thank you for choosing Adaptive Star Mobility. We appreciate the opportunity to help you continue Making A Difference.
